Shipping Policy
STANDARD DELIVERY
Dolmen Hampers dispatch and process orders Monday to Friday during normal business hours (9am-5pm), excluding bank holidays. If you order on a weekend your order will not be processed until the next working day. We can not guarantee specific delivery dates or times. Our processing generally takes one day with a view to ship on the same day if order is placed before 12 noon (during busy times like Easter/Christmas etc this may be longer due to high volumes of orders), and shipping can take one to two business days depending on location within Ireland, international deliveries can be longer (for busy periods like Easter/Christmas shipping can also take longer, due to increase in packages with our carrier company).
ORDER TRACKING
Once your hamper or gift order is processed, packed and leaves the Dolmen Hamper warehouse, you will receive an email with a tracking number so you can track its progress.
SIGNING
Our delivery partners often require the recipient to sign for the order. If the recipient is not at home when the driver attempts delivery they will make contact with them to arrange re-delivery or to leave it in a safe and secure place.
When necessary the driver is instructed to use their discretion to leave the parcel with a neighbour, or safe place. Please complete the mobile number field in the recipient’s address section to allow for re-delivery if necessary.
FRUIT HAMPER ORDERS
Please note that due to our fruit and vegetables being fresh, if a hamper order is placed on a Friday for example, we will not ship it until the following Monday. This will also be the same during Christmas and holiday periods where there are more than 2 days of holiday or weekend grouped together.
HOSPITAL, OFFICE AND BUSINESS DELIVERIES
For deliveries to hospitals, universities and work addresses our drivers are required only to deliver to the noted address, and not directly to the recipient. Dolmen Hampers cannot be held responsible for delays incurred from the parcel being delivered to the address and being received by the recipient.
Deliveries to hospitals must always include the ward name/number. Please also check that the hospital in question will allow deliveries of food/drink items to the particular ward.
DELAYS
Although Dolmen Hampers try our hardest to maintain our prompt delivery service there will be exceptional circumstances when this cannot occur. Delivery times can change depending on the time of the year, holiday periods, Christmas, weekends, extreme weather conditions and customs security delays are outside of our control.
They are also affected in the event of you not supplying a full correct address, like a wrong postcode for example. In events such as these please contact us for more details as your delivery may take longer. Please always ensure the delivery address is correct as we cannot offer reimbursement if the wrong address is supplied.
RESTRICTIONS
If you are purchasing alcohol the hamper recipient must be over 18 and will be required to sign on delivery. Licensing agreements for hamper companies state that you are unable to send alcohol to yourself. You must be purchasing it for another person and sending it to their address.
Due to several countries’ customs regulations which are beyond the control of Dolmen Hampers, there are certain countries we cannot deliver our hampers to. These will be seen when selecting your hamper. Due to food import regulations we are unable to ship Food items to China. Alcohol and other liquids can not be shipped outside of Ireland.
INVOICING
Whilst our standard practice is to never include an invoice in the hamper going out, due to a majority of them going to the recipient, however there will be a receipt with the price emailed to you immediately upon ordering.
If you do require a VAT invoice for business purposes, please contact our team at: info@dolmenhampers.ie